First things first, size up your technician's business ethics. Are they up-selling you so you will be duped into buying more than you need or do you really need more than you thought you would? Make sure you feel comfortable with your technician, that they are being honest with you, and that they have the competence and experience to do the job right. Don't be afraid to know as much about your garage door's problem as the technician. A good Armstrong Garage Door Repair technician will bring a price book of all parts for garage doors and motors so they can point out the parts and prices. Any parts that are new to you or an upgrade should have a description of the parts and its functions. Be aware of warranties and exclusions as well. The technician should be able to tell you whether the parts are in stock or not, so you know if they even have the product or how long it would take to obtain them. Nothing is worse than having to abandon a project for weeks, even months, because you are playing the waiting game. An experienced technician has parts on hand as well. Springs, rollers, weather-stripping, motor operators, and hingers are common parts that technician carry so they can treat a problem on the spot and not have to charge you to come back.
Make sure when the technician is resolving your garage door's problem that they are treating the cause and not just the symptom. Many homeowners have been tricked into resolving the symptom. The technician is pleased to come back when the band-aid falls off the stab wound. This is one instance where up-selling is a better deal in the long run and mutual profit can be obtained. Get as much information from the technician about your problem and not just the best solution but alternative solutions as well. Make sure you fully understand the problem and the solutions since you, the consumer, ultimately make the final decision. If you feel the technician is pressuring you to make the decision they want you to make, take some time to decide on your own. Telling them "I need time to think about it", is not rude and certainly understandable in regards to your personal money and investments. Some technicians have back to back appointments. How can you trust your technician when they are checking their watch while they are giving you a sales pitch? You deserve to be the most important person when they are with you and for them to be with you as long as is truly needed. When it comes down to it, you decide what is best for you. Always trust your instincts. If it doesn't feel right and technician is telling you something your gut doesn't like, please forget it and find a different technician. Your family's happiness is more important than being polite. Article Source: http://EzineArticles.com/3011736
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June 2019
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